![]() ![]() If these steps don't resolve the issue, go to Method 2. Repeat step 4 and step 5 for all other Outlook profiles except the user's primary profile.Īfter you remove all other Outlook profiles except the user's primary profile, click OK in the Mail dialog box to close it. ost files for the accounts.ĭo you want to continue?Here's a screen shot of the warning message:Īfter you read the warning and back up the. Learn how to make a backup of the offline. The following warning message is displayed:Ĭareful, if you remove this profile, offline cached contents for its accounts will be deleted. In the Mail dialog box, select the profile that you want to remove, and then click Remove. Note To locate the Mail item, open Control Panel, and then in the search box at the top of window, type Mail. In Control Panel, click or double-click Mail. ![]() Method 1: Remove all Outlook profiles except the user's primary profile ![]() If the user has a profile that connects though POP or IMAP or has any .pst files, back up those data files before you follow the steps in this article.įor more information, see Export or back up email, contacts, and calendar to an Outlook. Make sure that you back up the information unless the data is stored on the server or you're completely sure that you don't need the data that's in the file. Important When you remove a profile in Outlook, the data files for the accounts in the profile will also be removed. If that doesn't resolve the issue, go to Method 2. To work around this issue, use one of the following methods. Important Do not choose to connect to the temporary mailbox. If you choose to work with your old data, you cannot send or receive e-mail messages. You can connect to the temporary mailbox or work offline with all of your old data. Your mailbox has been temporarily moved on Microsoft Exchange server.Ī temporary mailbox exists, but might not have all of your previous data. When an Office 365 user opens Microsoft Outlook, the user receives the following message: Exchange Online Outlook 2016 Outlook for Office 365 Outlook 2019 More. ![]()
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